Account and sign-in
Use the same email account each time you sign in. Customers and professionals may have different workspace views. If profile information is wrong, open Profile & settings before creating or accepting another job.
Jobs and messages
Each customer-professional relationship has one contact in Messages, while every order remains separate inside that conversation. Select the correct order before sending files or changing a status.
Lead charges and refunds
Lead billing is shown in the professional wallet. A professional may request review of an eligible lead charge within the period displayed in the account. A request is not an automatic refund; the administrator reviews the reason, contact history and related platform records.
Professional verification
Submit a clear, current document that matches the legal identity on the account. If a submission is rejected, correct the stated issue before submitting again. Never email identity documents to support unless Alltasko specifically provides a secure upload request.
Contact Alltasko
For general help, privacy requests, accessibility help or legal notices, email notifications@alltasko.com. Include the account email and job number when relevant, but never include a password, one-time code, identity document or full payment-card number.
Typical topics: account access, job records, lead charges, verification, privacy and reported conduct.